Update: 29.11.23 at 2.00pm

The SCCI Engineers were on-site on 28th November, 2023. They have replaced Fiber Amplifiers, conducted a thorough inspection, cleaning and servicing of the system. We are pleased to report that everything is now operating normally.

The system has been on test and has now been fully operational for over 24hrs and indicators show that you should be recieving a signal. If yours is not working, please reboot your tv system and this should restore your television system.

If you have any issues or questions, please email newhallestate@shw.co.uk directly. If you email out of hours, you should receive a response within two working days.

Please note that the Newhall website and social media channels are not managed 24/7, they are not able to answer specific questions and can only escalate issues during normal office hours.

We apologise for the loss of service and any inconvenience this has caused. SHW will be working with our service providers to review and devise a plan to ensure that issues like this are rectified as quickly and efficiently as possible.

Kind regards, on behalf of SHW.

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Update: 21.11.23 at 1.25pm

Dear Neighbours, the communal television system is currently operating normally, but this can intermittent and we are likely to experience another outage.

The system requires replacement parts, which have now been ordered and so we hope to be restoring the television system to full functionality as quickly as possible. We appreciate your patience and understanding during this unforeseen situation.

Please appreciate that we currently have very limited information and cannot answer any technical questions. If you have any concerns or questions, please feel free to reach out to newhallestate@shw.co.uk and they will do their best to assist you during normal office hours.

Thank you for your understanding.

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Update: 20.11.23 at 3.30pm

Dear Neighbours, the television system is operating normally. If you have any issues with your television signal, please contact your provider or if you believe it to be a system issue please email: newhallestate@shw.co.uk and someone will get back to you within two working days.

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Update: 18.11.23 at 3pm

Dear Neighbours, we regret to inform you that the communal television system is currently operating intermittently and we are likely to experience another outage.
The system requires replacement parts for restoration and we are actively working on obtaining the necessary replacement parts and we are committed to restoring the television system to full functionality as quickly as possible. We appreciate your patience and understanding during this unforeseen situation.
Please appreciate that we currently have very limited information and cannot answer any technical questions. If you have any concerns or questions, please feel free to reach out to newhallestate@shw.co.uk and they will do their best to assist you during normal office hours. Thank you for your understanding.
Best regards, Newhall Project + SHW
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Update: 18.11.23 at 11am

Hello Neighbours, we trust this message finds you well. I am pleased to inform you that our dedicated team from SCCI Alphatrack has successfully addressed the issue, and the communal television system is now fully operational. If you encounter any disruptions, a simple reboot of your Sky or Virgin TV boxes should restore normal functionality.

While we currently lack comprehensive details on the cause of the recent outage, please be assured that we are proactively implementing measures to prevent a recurrence. Additionally, a process is in place to swiftly address and resolve any future issues that may arise.

We appreciate your understanding and patience throughout this process and thank you for your understanding and cooperation.

Best regards, SHW on behalf of Newhall Project.

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Message: 17.11.23

Dear valued residents, we trust this message finds you well. We’d like to inform you that we are currently addressing reported concerns regarding the communal television system. Our dedicated team from SCCI Alphatrack will be on-site tomorrow (Saturday, 18th November), diligently working to restore the system promptly.

We sincerely apologise for any inconvenience this may have caused and appreciate your ongoing patience as we strive to resolve this matter efficiently. Your satisfaction is our priority and we are committed to ensuring a swift resolution.

Thank you for your understanding and cooperation.

Best regards, SHW on behalf of Newhall Project.